Work at Joy of Home

The Home Design and Fabric Professional interfaces with customers, helping them achieve the refurbishment or creation of fabric furnishings for their home. The job is multifaceted, fast-paced, and requires excellent attention to detail. Superior customer service skills and commitment to business growth are essential. The Home Design and Fabric Professional is a self-starter who can work independently, while upholding the standards and values of the business. 

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Primary Responsibilities:

• Assist customers in choosing the appropriate fabric for their project considering color, pattern, fibers, etc. 

• Calculate the amount of fabric needed for a project, as well as the labor and other related costs.

• Shepard orders through the workflow process from initial contact with a customer to final delivery and payment, keeping accurate and detailed documents. 

• Sell additional products in the shop,  such as pillows and throws.

• Receive orders of fabric, foam, inserts and samples; add labels and/or prices as needed.

• Professionally run the shop solo during open hours, following the opening and closing protocols. 

• Assist in maintaining a clean and well-organized shop.

• Adhere to the professional standards of the business and its core values.

• Commit to being an integral part of the success and growth of the business.

 

Secondary Responsibilities:

• Visit customer’s homes to measure windows and/or furnishings and provide interior design advice. 

• Assist with varied and periodic administrative tasks, including file management (digital and paper), keeping forms stocked, managing outgoing mail and packages, etc. 

• Help load and unload furniture at the shop and periodically assist with furniture pick-up and delivery.

• Maintain accuracy and organization of fabric samples.

• Create print ads, shop signs, and social media posts.

• Plan and execute marketing events, which may include food and beverages, decorations, advertising, email marketing, giveaway packages, print materials.

 

Necessary Skills:

• Competent with Google Suite and Quickbooks Online, savvy with social media platforms and a variety of digital devices.

• Basic math skills (addition, subtraction, multiplication, division, fractions, geometry).

• Comfortable and experienced with spreadsheets. 

• Highly organized, excellent follow-through, close attention to detail.

• Able to manage specifics of multiple orders, customers, distributors, and workrooms.

• Ability to combine colors and patterns in a room, and familiarity with basic design principles.

• Comfortable switching tasks and/or focus multiple times throughout the day.

• Excellent communication in person, on the phone, via email and texts - clear, concise, thorough.

• Professional demeanor, appearance and behavior.

• Friendly and out-going - able to engage with and connect to a wide diversity of customers.

• Honesty and integrity in all business activities and interactions with customers.

• Reliable and punctual.

• Able to lift, carry and move heavy bolts of fabric, large boxes of decor, and upholstered seating furniture from chairs to sofas (with assistance, up to 50 lbs).

 

Starting at 30 hours/week with full-time possibilities ahead. $25/hour starting wage.

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How to Apply:
Send your resume and cover letter to alisa@joyofhomevt.com